Privacy Policy

Weemzy respects your privacy and is committed to protecting your personal information. This policy explains what we collect, why we collect it, how we use it, who we share it with and the choices you have. It applies to guests, operators, property owners, website visitors and anyone else who uses Weemzy's services.

1. Who we are

Weemzy is a hospitality technology platform that helps guests discover and book professionally managed stays, and helps approved operators and property owners manage accommodation and related services.

For the purposes of this policy, "Weemzy", "we", "us" and "our" refers to:

[Weemzy legal entity]

Registered address: [Address]

Email: privacy@weemzy.com

Depending on the service being provided, Weemzy may act as the organisation responsible for deciding how your personal information is used, or may process information on behalf of an operator or other partner.

2. Information we collect

If you are a guest, we may collect your name, email address, phone number, date of birth where required, government issued identification, booking details, check-in and check-out dates, number of guests, payment and transaction information, booking history, guest preferences, communications with Weemzy or an operator, reviews and feedback, and information relating to any complaints, incidents or damage claims.

If a booking is created on your behalf by Weemzy Guest Services or an approved operator, following an enquiry through WhatsApp, phone, walk-in, corporate or another approved channel, we may create a guest record using your name, phone number and booking details even if you have not yet created a Weemzy account. You may later claim the booking by verifying the phone number associated with it.

If you are an operator, we may collect your business name, registered company information, names of directors or authorised representatives, contact details, bank details, tax information, portfolio and property information, management authority documents, insurance and licensing information, KYC information, performance data, booking and guest-service activity, payout and transaction information and communications with Weemzy.

If you are a property owner, we may collect your name, contact details, property ownership or authority documents, property address and details, photographs or videos of the property, information about your existing operator where applicable, banking or payment information, commercial and contractual information and communications with your assigned Relationship Manager.

Technical information collected automatically when you use the Weemzy website or app may include your IP address, browser and device type, operating system, pages visited, search activity, approximate location, login activity, referral source and cookie data.

3. How we use your information

We use your personal information to create and manage accounts; process and manage bookings; confirm payments; provide check-in and stay information; verify identities; prevent fraud and misuse; provide customer support; process cancellations, refunds and complaints; match properties with operators; manage operator and property onboarding; process payouts and statements; improve our platform and services; maintain safety and security; and comply with legal and regulatory requirements.

We may also use your information to personalise your experience on Weemzy.

4. Marketing communications

Where permitted, we may send you information about properties, special offers, new Weemzy features and operator or owner opportunities. You can opt out of marketing at any time. Opting out will not stop important service messages such as booking confirmations, payment receipts, check-in information, refunds or account security notices.

5. Identity verification & KYC

We may require identity verification for guests, operators or property owners. This may involve government issued ID, phone or email verification, business documents, ownership or management documents and fraud or sanctions screening. We use approved third-party verification providers where applicable and collect only the information necessary for the relevant verification purpose.

6. Payment information

Payments through Weemzy may be processed by third party payment providers. We may receive information such as payment status, transaction reference, amount paid, payment method and refund status. Full card details are handled directly by our regulated payment provider and are not stored by Weemzy. Payment information is used for booking confirmation, refunds, payouts, fraud prevention, financial reporting and dispute resolution.

7. Who we share your information with

Operators - If you make a booking, relevant information including your name, phone number, booking details, guest count, verification status and check-in information may be shared with the operator responsible for managing your stay. Operators must only use this information for legitimate purposes connected to your stay.

Property owners - Owners may receive appropriate property performance and financial information. We do not share unnecessary guest personal information with owners.

Service providers - We share information with companies that help us operate Weemzy, including payment processors, identity verification providers, cloud hosting providers, email and messaging providers, analytics providers, customer support tools, PMS and channel management partners and accounting providers. These providers process information only for approved purposes.

PMS, OTA and channel integrations - Where integrations are enabled, relevant information including property details, availability, rates, booking details, guest details and reservation status may be exchanged with connected platforms such as Booking.com, Airbnb, Expedia and approved technology providers. External platforms are governed by their own privacy policies.

Legal and regulatory authorities - We may disclose information where required by law or reasonably necessary to comply with a legal obligation, respond to a regulator, investigate fraud, protect safety, enforce our agreements or defend legal claims.

8. Cookies

We use cookies and similar technologies to keep you signed in, remember preferences, understand website usage, measure marketing performance, improve functionality, prevent fraud and personalise content. Where required by law, you will be able to manage your cookie preferences.

9. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose it was collected, taking into account legal and tax obligations, fraud prevention, contractual requirements, safety and dispute resolution. When information is no longer needed, we delete, anonymise or securely archive it. Different types of information may be retained for different periods.

10. Data security

We take reasonable technical and organisational steps to protect your information from unauthorised access, loss, misuse, disclosure, alteration and destruction - including access controls, encryption, secure infrastructure and monitoring. No online system is completely secure and we cannot guarantee absolute security. Protect your account credentials and report any suspected compromise to support@weemzy.com immediately.

11. International transfers

Some service providers we use may process information outside Nigeria. Where personal information is transferred internationally, we take appropriate steps to ensure the transfer is permitted and that suitable safeguards are in place.

12. Your rights

Depending on applicable data protection law, you may have the right to ask what personal information we hold about you; request a copy of your information; ask us to correct inaccurate data; request deletion of certain information; object to or restrict certain uses; withdraw consent where consent is the basis for processing; request transfer of your information; and complain to the relevant data protection authority.

Some rights may be limited where we need to retain information for legal, safety, fraud prevention or contractual reasons. To exercise your rights contact: support@weemzy.com. We will respond within 5 business days.

13. Children

Weemzy is not intended for children to independently make bookings. The person making a booking must meet the minimum age stated in our Guest Terms. Information about children may be provided as part of a family booking where necessary to manage the stay. Contact us if you believe a child's information was collected improperly.

14. Third party links

Our website may contain links to external websites and services. Weemzy is not responsible for the privacy practices of third-party websites. Review their privacy policies before providing personal information.

15. Account closure

If you close your Weemzy account, we may retain certain information where necessary for completed bookings, financial records, legal obligations, fraud prevention, dispute resolution and safety. Closing an account does not automatically remove information we are legally entitled or required to retain.

16. Changes to this policy

We may update this policy from time to time. Where changes are significant, we will notify you through the website, app or your registered contact details. The latest version will always show the date it was last updated.

17. Contact us

Weemzy Privacy Team

Email: support@weemzy.com

Address: [registered address]