Guest Terms of Engagement

By creating an account, making or claiming a booking, checking in or using a stay booked through Weemzy, you agree to these Terms.

1. Your account

You must be at least 18 and legally able to enter into an agreement. Keep your account details accurate and your login secure. If you notice any activity you don't recognise, contact us immediately.

2. Bookings made on your behalf

You don't need a Weemzy account before a booking is created. If you contact us via WhatsApp, phone, walk-in or another channel, we can create a booking using your name and phone number. You can later create an account and claim the booking by verifying that number. Once claimed, all your bookings, past and future, will appear under one guest profile.

3. Identity verification

For everyone's safety, we may ask you and any other guests to provide a valid government-issued ID before check-in. If verification isn't completed, we may be unable to confirm your booking or allow check-in. Your information is handled in line with our Privacy Policy.

4. Confirming your booking

Searching or receiving a quote does not reserve a property. Your stay is confirmed only when you receive a Booking Confirmation and complete any required payment or deposit. Review the booking confirmation including property, dates, guest numbers, price, payment and cancellation terms. If anything looks wrong, contact us straight away.

If your property becomes unexpectedly unavailable, we'll find a suitable alternative or provide the appropriate refund.

5. Prices & payments

The full price, including any taxes, service charges or fees, is shown before you confirm. Depending on the property, you may be able to pay in full, pay a deposit now and the balance later, or pay at check-in. Some properties also require a refundable security deposit. Your Booking Confirmation will always confirm the payment terms for your stay.

6. Cancellations & refunds

Cancellation terms vary by property and rate and are shown before you book. Some bookings allow free cancellation within a set period; others may be partially or fully non-refundable. Eligible refunds are returned according to the terms communicated at booking. If you don't arrive without cancelling, the property's no-show policy applies.

7. Changing your booking

Contact us or make the change through Weemzy where available. Changes are subject to availability, any price difference and the change terms of your booking. A change is only confirmed once you receive an updated Booking Confirmation.

8. Check-in & check-out

Your Booking Confirmation will include check-in and check-out times, access instructions and any specific arrival information. Early check-in and late check-out may be available depending on the property and may incur an additional fee.

9. Extending your stay

Request an extension through Weemzy or the property's support channel. Extensions depend on availability and are only confirmed once you receive confirmation and complete any additional payment. Do not assume the property is available beyond your confirmed checkout date.

10. Guests & visitors

Your booking covers the number of guests on your Booking Confirmation. Each property has its own rules on visitors, events, pets, smoking, filming and maximum occupancy. These are shown on the listing or in your check-in information. You are responsible for the behaviour of anyone you invite into the property.

11. Respecting the property

Treat the property, neighbours, staff and other guests with respect. You must not use the property for illegal activity or in a way that causes disturbance, safety risk or damage. This includes unauthorised parties, violence, harassment, deliberate damage or tampering with safety equipment. Serious breaches may result in your stay being ended early without a refund.

12. Damage

If something is damaged or lost during your stay, tell us or the operator as soon as possible. You may be responsible for reasonable repair or replacement costs for damage beyond normal wear and tear caused by you or your guests. We'll share details of any claim and give you the opportunity to respond before any charge or deduction is made.

13. Maintenance & access

Report any maintenance issues promptly so it can be fixed. For urgent safety concerns, use the emergency contact provided with your booking. Operators or authorised contractors may occasionally need access to the property for essential maintenance we'll give reasonable notice where possible.

14. If something goes wrong

Tell us while you're still at the property, this gives us the best chance of putting things right. Contact support@weemzy.com with details and any photos. Depending on the circumstances, we may fix the issue, offer alternative accommodation, apply a credit or provide a partial or full refund.

15. Who provides your stay

Weemzy is the platform. The property is managed by an approved operator who is responsible for preparing the property, check-in, housekeeping, maintenance and guest support. Your Booking Confirmation will identify the relevant property and operator.

16. How we communicate

We may contact you by email, SMS, phone, WhatsApp or Weemzy notification about your booking, check-in, payments and important updates. Keep your contact details up to date. You can opt out of marketing messages separately.

17. Your privacy

We collect and use personal information only as needed to provide the Weemzy service, process bookings, verify guests, prevent fraud and support your stay. Some information may be shared with the operator managing your property and trusted service providers. See our Privacy Policy for full details.

18. Events outside our control

If an event outside anyone's reasonable control such as government restrictions, infrastructure failure or a natural disaster affects your stay, we'll work with you and the operator to find the best available solution in line with your booking terms and applicable law.

19. Account restrictions

We may restrict or suspend an account if we reasonably believe there has been fraud, a security risk, non-payment, serious misconduct or a repeated breach of these Terms. Where appropriate, we'll give you the opportunity to explain. Suspension does not automatically cancel an existing booking unless we tell you otherwise.

20. Legal

These Terms are governed by Nigerian law. If you have a dispute, please contact us first at support@weemzy.com, we'd like the chance to resolve it. Nothing in these Terms removes your rights under applicable consumer protection law.

Questions?

Email us at support@weemzy.com and we'll respond within one business day.